Welcome to The Fortunaa Avenue – A Unit of Shyam Singh Yadav (HUF) (“Hotel”, “we”, “our”, “us”). By accessing or using our website https://thefortunaaavenue.in/, making a booking, or availing of our services, you agree to comply with and be bound by the following Terms & Conditions.
1. General
- These Terms & Conditions govern the use of our website and all hotel services including room bookings, banquets, events, conferences, Restro & Club services.
- The management reserves the right to modify these terms at any time without prior notice.
2. Bookings & Payments
- All bookings are subject to availability and confirmation.
- Guests may be required to pay an advance or full payment at the time of booking.
- Prices mentioned are subject to change without prior notice and may include applicable taxes unless stated otherwise.
3. Cancellation & Refund
- Cancellations and refunds are governed by our Refund & Cancellation Policy, available on the website.
- No refunds will be provided for no-shows or early check-outs.
4. Check-In & Check-Out
- Check-in and check-out times are as per hotel policy and will be communicated at the time of booking.
- Early check-in or late check-out is subject to availability and may attract additional charges.
5. Guest Responsibilities
- Guests must provide valid government-issued photo identification at the time of check-in.
- Guests are responsible for maintaining decorum and respecting hotel property and staff.
- Any damage to hotel property will be charged to the guest.
6. Use of Hotel Facilities
- Use of hotel amenities including restaurant, banquet halls, Restro & Club is subject to hotel rules and capacity limits.
- Management reserves the right to refuse service to anyone violating hotel policies or causing disturbance.
7. Events, Banquets & Conferences
- Event bookings require advance confirmation and payment.
- Final guest count must be communicated as per hotel policy.
- Outside food, beverages, décor, or vendors are not permitted unless approved by management.
8. Safety & Security
- The hotel is not responsible for loss of personal belongings.
- Guests are advised to use in-room safes where provided.
- The hotel reserves the right to take necessary action in case of safety or security concerns.
9. Website Usage
- All content on the website including images, text, and branding is the property of The Fortunaa Avenue and may not be used without prior written permission.
- Unauthorized use of the website may give rise to legal action.
10. Force Majeure
The hotel shall not be liable for failure or delay in providing services due to events beyond its reasonable control, including natural disasters, government regulations, or unforeseen circumstances.
11. Governing Law
These Terms & Conditions shall be governed by and construed in accordance with the laws of India, with jurisdiction limited to Gwalior, Madhya Pradesh.
12. Contact Information
For any questions regarding these Terms & Conditions, please contact:
The Fortunaa Avenue – A Unit of Shyam Singh Yadav (HUF)
📧 Email: thefortunaaavenue.gwl@gmail.com
📞 Phone: +91 7880001467 / 0751-4050999